Refund & Cancellation Policy

This Refund & Cancellation Policy explains how we handle refunds, returns, and service cancellations for orders placed through our website and WooCommerce store. By placing an order, you agree to the terms outlined below.

1. Scope of this Policy

This policy applies to the following types of purchases:

On-site and remote services / labor-based work
Digital products (software downloads, activation codes, licenses, etc.)
Physical products (hardware, accessories, parts, etc.)
Service appointments booked online

2. General Eligibility

If you experience an issue with a product or service, please contact us as soon as possible. In most cases, you must reach out to us within the timeframes below for your request to be considered:

Services and labor-based work: within 7 days of service completion
Digital products: within 7 days of delivery (only if not yet used/activated)
Physical products: within 14 days of delivery

3. Services / Labor-Based Work

Service work (such as on-site visits, remote support, installations, repairs, and diagnostics) involves technician time and expertise that cannot be recovered once the work is performed. For this reason, all completed service work is generally non-refundable.

However, we stand behind the quality of our work:

If the same issue reoccurs within 7 days of the original service, we will re-evaluate the problem and may provide additional troubleshooting at no extra labor cost, or offer a fair alternative solution at our discretion.
If we determine that a problem cannot reasonably be resolved, we will discuss options with you before any additional charges are incurred.

4. Digital Products

All digital products (including but not limited to software downloads, activation codes, licenses, configuration files, and other electronically delivered items) are non-refundable once delivered, accessed, or activated.

If you experience a technical issue accessing a digital product, we will work with you to restore access, re-send files, or assist with installation where reasonably possible.

5. Physical Products (Returns & Refunds)

We accept returns on eligible physical products within 14 days of the delivery date, subject to the conditions below:

Items must be in new, unused, and resellable condition, with all original packaging, accessories, and manuals.
Items that are opened, used, or not in their original condition may be subject to a restocking fee or may not be eligible for a refund.
Custom-ordered items, special-order parts, and items marked as final sale are not eligible for return unless they arrive damaged or defective.
Unless the return is due to our error (wrong item shipped, DOA, etc.), the customer is responsible for return shipping costs.

Once we receive and inspect the returned item, approved refunds will be issued to the original method of payment, minus any applicable shipping or restocking fees.

6. Cancellations & No-Show Policy

We understand that plans can change. To respect our technicians’ time and schedule, we apply the following cancellation rules:

Cancellations or rescheduling at least 24 hours before the appointment time: no cancellation fee.
Same-day cancellations (less than 24 hours before the appointment) may be subject to a cancellation fee up to the full service call charge.
No-shows (technician arrives on site or scheduled remote session starts and the customer is unavailable) are considered a completed service call and are non-refundable.

7. Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect product, please contact us within 7 days of delivery. To speed up the process, include:

Order number
Photos or video showing the defect, damage, or incorrect item
A brief description of the problem

We will review your request and, if approved, offer one of the following at our discretion:

Replacement of the item
Store credit
Refund to the original payment method

8. Non-Refundable Items

The following items and fees are generally non-refundable:

Completed service and labor charges
Digital products that have been delivered, accessed, or activated
Special-order or custom products
Shipping, delivery, and handling fees
Cancellation and no-show fees

9. Processing Time for Approved Refunds

Once a refund is approved and processed on our side, it may take 5–10 business days for the refund to appear on your bank or card statement, depending on your payment provider.

10. Chargebacks

If you have a concern about your order, we encourage you to contact us directly first. Filing a chargeback without contacting us may delay resolution. We will provide documentation and evidence to the payment processor for any chargeback that does not comply with this policy or our terms of service.

11. How to Request a Refund or Get Help

To request a refund, return, or cancellation, or to report a problem with your order, please contact us using the details below:

Email: support@virtutechservices.com
Order Information: Include your order number, full name, and a description of the issue.

We aim to respond to all refund and support requests within 24–48 business hours.

12. Changes to this Policy

We may update or modify this Refund & Cancellation Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Continued use of our website and services after such changes constitutes your acceptance of the revised policy.

Last updated: March 2025